Participant Portal Instructions

Below you will find instructions for performing a number of activities on our Participant Portal. From setting up your account to filing a claim and signing up for direct deposit, we have you covered. The "Login" link for the Portal can be found in the top right corner of our website. Simply click on "Login" and select "Clarity Consumer Benefits Participant Login"

How to Register for the Portal

  • Select Login (top right corner)
  • Select Clarity Consumer Benefits Participant Login
  • Click Register 
  • Follow the prompts to create your unique user ID (if desired username is not available, please try a different name). 
  • Complete the following information: Username, Password, First Name, Last Name, Email address,  Employee ID (your social security number or a unique number  assigned to you by your employer), Registration ID  (either enter  your Employer ID: XXXX or your full 16 digit Clarity card number)
  • Answer a series of security questions and you are done


How to Log in

  • Select Login (top right corner)
  • Select Clarity Consumer Benefits Participant Login
  • Enter your Username and Password


How to Reset Your Password

  • Select Login (top right corner)
  • Select Clarity Consumer Benefits Participant 
  • Enter your Username
  • Select Sign In
  • Next to Forgot Your Password click Let Us Help
  • Answer the security questions in order to reset your password 

How to View Your Transactions

One logged in:

  • Select the My Accounts tab 
  • Select Transactions from the drop down

How to Set up QuickClaim

With Clarity Quick Claim you can reduce the need to submit receipts. Once you are logged in:

  • Select Connect your Plans
  • Choose your insurance carrier
  • Enter your Username and Password for your insurance carrier’s website (depending on the insurance carrier you selected, you may have to answer the three security questions, these security questions will need to be entered in the same order as when they were created on your carrier's site)
  • Check the certification box and Select Submit Credentials

How to Set up Direct Deposit

Once you are logged in:

  • Select your Name (located in the top right of the page, next to the profile silhouette)
  • Select Edit (located above Reimbursement Method)
  • Select Direct Deposit and enter your banking information
  • Check certification box and Save

How to File a Claim Online

Once you are logged in:

  • Select the My Accounts tab
  • Select Submit a Benefit Account Summary
  • Select Submit Claim
  • Enter your claim information (Service Start and End Date, select Service Type, Claim Amount) and select Next
  • Select Attach Claim Receipt to upload the Explanation of Benefits / receipt (can take a picture with your smartphone and upload the receipt)
  • Check the certification box and Submit your claim 


How to Download and Register the Mobile App

The Clarity Mobile App is packed with features to help you get the most out of every healthcare dollar you spend or save. You can enroll, check plan balances, process claims, report lost/stolen card, sign up for email and text alerts, receive personalized recommendations and get access to low-cost, high-quality healthcare options.

To set up the mobile app, search “Clarity Mobile” in either the Apple App Store or Google Play. Once downloaded, follow these simple steps:

  • Click Sign Up 
  • Enter your First Name, Last Name and Zip Code
  • If you were issued a debit card, check that box
  • If you don't have a debit card, leave the box unchecked (we will look you up another way)
  • Select Continue
  • Confirm your Mobile Number or Email Address
  • Enter a User ID and Password, and select Continue
  • Select and answer four Security Questions, and select Continue
  • Select Submit