FAQ & Videos

How do I know what plans are included in my Wage Parity Benefit?

You can ask your employer or human resources contact. You can also speak with a Clarity Participant Services Representative at 888-423-6359, from Mon-Fri, 9am-7pm EST.

Where do I get my PIN?

You can get your PIN through the Clarity Portal, your Clarity Mobile App, or through our automated phone system:

Clarity Benefit Solutions Portal/Mobile App:

• Login to the Clarity Mobile App
• Select My Profile on the top right (icon of a person)
• Select Cards
• Locate and select last 4 of card number to view the pin for that specific card
• Select View Pin

Phone system:
(You will need your card number and last 4 digits of your SSN)

• Dial 888-423-6359
• Press 1 (participant calling about your Clarity benefit account)
• Press/say 1 (card holder)
• Enter or say card number 
• Correct press/say 1; to retry press/say 2
• Enter the last 4 digits of your ssn or employer id whichever is used for your account
• Correct press/say 1;  to retry press/say 2
• Press/say 3 (to retrieve PIN)

When will my account be funded?

Your wage parity account is funded monthly by your employer. Because the date funds are transferred may run over a weekend or holiday, the exact date may differ from month to month. Please allow up to the 5th of each month for funding to be available in your account.

How do I check my account balance?

If you registered your mobile number with us, simply text BAL to 97487 to receive your balance information via SMS.

To view your account balance in the Clarity Benefit Solutions Portal:

1. Click here if you have already registered at our portal (different from mobile app registration).
2. Click View Account Details on the account you wish to review.
3. If you have not yet registered in our portal, click here to create an account,  log in and click on Check Balance from the Quick Links menu and follow step #2 above.

To check your balance using the Clarity Mobile App, log in and follow these steps:

1. Your account/s and respective balance/s are displayed at the top of the app home page.
2. To scroll through your accounts, click the Blue Arrow on the right.
3. Select Details to view your account details.

What if my card is lost/stolen?

You can log in to the Clarity Benefit Solutions portal or mobile app to report your card lost/stolen and order a new card.

Clarity Benefit Solutions Portal:

• Click here if you have already registered at our portal (different from mobile app registration)
• Select Report Card Lost/Stolen
• Select Yes to issue a new card
• If you have not yet registered in our portal, click here to create an account, log in, click on Report Card Lost/Stolen and follow steps from #2 above.

Clarity Benefit Solutions Mobile App:

• Click on the Profile icon (top right) 
• Select Cards and click on the card you need to replace
• Select Lost/Stolen
• Select Yes to issue a new card
• Select Proceed

How do I use my card at the MTA Station?

To use the Clarity Benefit card at the MTA station, insert the card into the MTA machine face up, keeping the Mastercard logo outside of the machine.  The card is NOT compatible with tap or Omni feature.

Why can’t I use the remaining balance in my card?

Make sure that you are charging an amount that is equal to or less than your account balance. ​It is also possible that you have reached the monthly limit for that benefit plan – please refer to the chart below for 2023 limits:

Note: A single transaction of $300 or more for grocery expenses may be declined or if you try to make a purchase 2x in a day.

Why is my card getting declined?

Please check your benefit plan to ensure that you are using your card for eligible items, and you have a balance that covers your purchase. You can also try to process the transaction as “credit” so that you may sign the receipt instead. ​

How do I get reimbursed for a qualified expense?

Log in to your account on the Clarity portal or mobile app and choose "File a Claim.  Note that Transit benefits are not eligible for reimbursement. 

What happens if I don’t use all my Wage Parity funds within a plan year?

Unused Wage Parity funds will rollover from year to year.  If you leave your current employer, you will still be able to access the funds using your Clarity Benefit card until it is depleted.