Below you will find instructions on how to register and for performing a number of activities on our secure, single-sign-on employee benefit solutions provider portal. From setting up your account to filing a claim and signing up for direct deposit, we have you covered. The "Login" link for the Portal can be found in the top right corner of our website.
HOW TO REGISTER FOR THE BENEFITS PORTAL
- Select Login
- Click Register
- Select Participant or Administrator and click Next
- Complete the required fields
If you are a Clarity Participant, use the email you provided to your employer for your benefits. Zip code should be that of your home address.
How to Log into THE PORTAL
- Select Login
- Enter your Username and Password. Your Username will be your email.
HOW TO DOWNLOAD AND REGISTER THE MOBILE APP
Download “Clarity Mobile” from either the Apple App Store or Google Play
- Click Sign Up and follow the prompts
If you were issued a debit card, check that box. If not, leave it unchecked.
Please note: you MUST register for the Portal and App separately. The username and password will not be the same as what is set up on the Clarity Portal.
NOW THAT YOU ARE LOGGED INTO THE PORTAL
The following actions can be accessed from our Quick Links menu:
- Reset your password
- Check your account balance
- Sign up for text alerts
- Check your deposit status
- File a claim
- Check your claim status
- Review your recent transactions
- Review denied transactions
- Check your payment status
- Report your card lost or stolen
Set up Direct Deposit
- Click the Access Your Clarity Consumer Benefits tile under the Manage My Benefits tab
- Select your Name (top right of the page, next to profile silhouette)
- Select Edit (above Reimbursement Method)
- Select Direct Deposit, enter your banking information, check certification box and Save
File a Claim (Clarity Portal)
- Choose File a Claim in the Quick Links menu
- Enter Claim Information (service type, service start/end date, claimant, amount, and provider) and Select Next
- Select Attach Claim Receipt and upload or drag and drop a detailed receipt (receipt can be picture uploaded from smartphone) and Select Next
- Check the certification box and Submit your claim
File a Claim (Clarity Mobile App)
- Choose Add Expense at the bottom of the homepage and click Start Here
- Enter your Claim Information (service type, service start/end date, claimant, amount and provider)
- Select ADD to upload a detailed receipt (receipt can be picture uploaded from smartphone)
- Check the certification box and Submit your claim
VIEW YOUR TRANSACTIONS
- Click the Review Transactions in the Quick Links menu
