Below you will find instructions on how to register, log in, and perform a number of activities on our Mobile App and Portal. From setting up your account to filing a claim and signing up for direct deposit, we have you covered.
HOW TO DOWNLOAD AND REGISTER THE MOBILE APP
Download “Clarity Mobile” from either the Apple App Store or Google Play
- Click Sign Up and follow the prompts
If you were issued a debit card, check that box. If not, leave it unchecked.
Please note: The same set of credentials will work on both the Clarity App and Portal.
HOW TO REGISTER FOR THE BENEFITS PORTAL
If you are already registered on the mobile app, you can use those credentials to sign in to the portal. If you are not, simply follow the instructions below:
- Select Login
- Select Participant and choose your plan (Employee Benefits, Lifestyle or COBRA/Direct Bill/LOA)
- In the next window, select Register
- Complete the required fields
If you are a Clarity Participant, use the name and ZIP code you provided to your employer for your benefits. The ZIP code should be the one associated with your home address. Have your employer name and employee ID number ready in case your name and ZIP code do not locate you in the system during your initial registration.
How to Log into THE PORTAL
- Select Login
- Select Participant and choose your plan (Employee Benefits, Lifestyle or COBRA/Direct Bill/LOA)
- Enter your Username and Password. Your Username will be your email.
NOW THAT YOU ARE LOGGED IN
The following actions can be accessed from within the App and from our Quick Links menu on the Portal:
- Reset your password
- Check your account balance
- Sign up for text alerts
- Check your deposit status
- File a claim
- Check your claim status
- Review your recent transactions
- Review denied transactions
- Check your payment status
- Report your card lost or stolen
Set up Direct Deposit
- Click your Name (top right of the page, next to profile silhouette)
- Select Edit (above Reimbursement Method)
- Select Direct Deposit, enter your banking information, check certification box and Save
FILE A CLAIM (CLARITY MOBILE APP)
- Choose Add Expense at the bottom of the homepage and click Start Here
- Enter your Claim Information (service type, service start/end date, claimant, amount and provider)
- Select ADD to upload a detailed receipt (receipt can be picture uploaded from smartphone)
- Check the certification box and Submit your claim
File a Claim (Clarity Portal)
- Choose File a Claim in the Quick Links menu
- Enter Claim Information (service type, service start/end date, claimant, amount, and provider) and Select Next
- Select Attach Claim Receipt and upload or drag and drop a detailed receipt (receipt can be picture uploaded from smartphone) and Select Next
- Check the certification box and Submit your claim
VIEW YOUR TRANSACTIONS
- Click the Review Transactions in the Quick Links menu
