Benefits Customer Service That Really Supports
We’re ready to help you today and tomorrow by anticipating your needs, providing exceptional service, and always looking for new ways to make your benefits better.
WE BELIEVE RELATIONSHIPS MATTER
We’re ready to help you today and tomorrow by anticipating your needs, providing exceptional service, and always looking for new ways to make your benefits better. We consider our brokers, clients, and participants partners. Most product enhancement ideas come directly from our users. We work together to deliver solutions that simplify benefits, deliver savings and increase consumer satisfaction.
WHAT MAKES OUR Benefits Customer SERVICE DIFFERENT?
Our simply smarter approach to service means you get:
We have structured our services based on customer size, customer needs and service volumes. This allows us to ensure you receive dedicated service no matter your size. All our customers receive hands-on attention, from a team of experts ready to address your needs and work with you to quickly solve any issues.
This customized focus has allowed Clarity to maintain a 30–40% growth rate while achieving a 97% client retention rate.
PROVEN WORLD-CLASS SERVICE Rating
Our NPS not only classifies us as a world-class service provider but is also 3 times higher than the industry average of 14. This means our customers are willing to recommend our solutions over our competition.
Our team of helpful industry experts average between 5 and 10 years of experience and are cross-trained in different departments, so you have one person to call, every time.
With offices on the east coast and in the southwest, we provide nationwide service the way you prefer – AI-powered chat & voice chat, email, text, or phone service in over 230 languages.
State-of-the-art Quality Monitoring Technology
All our calls are recorded for quality monitoring. Our skills-based routing system identifies the caller and routes the call to the right representative. To identify potential issues in real-time and address them proactively, Clarity has implemented enhanced quality management and interaction analytics that use Artificial Intelligence.