Customer Service That Really Supports
We’re ready to help you today and tomorrow by anticipating your needs, providing exceptional service, and always looking for new ways to make your benefits better.
SUPPORT STARTS WITH LISTENING TO YOU
We believe that relationships matter: we consider our brokers, clients, and participants partners. Most product enhancement ideas come directly from our users. We work together to deliver solutions that simplify benefits, deliver savings and increase consumer satisfaction.
We have structured our services based on customer size, customer needs and service volumes. This allows us to ensure you receive dedicated service no matter your size. All our customers receive hands-on attention, from a team of experts ready to address your needs and work with you to quickly solve any issues.
This customized focus has allowed Clarity to achieve:
PROVEN WORLD-CLASS SERVICE
Clarity recently received a 55 Net Promoter Score (NPS). NPS is the gold standard of customer experience metrics. Our score, three times higher than the industry average, classifies Clarity as a world-class service provider. And it indicates our customers are willing to recommend Clarity’s solutions over our competition.
Clarity BenefitConnect uses advanced technology to make filing claims much simpler for participants. Clarity BenefitConnect automates the employee claim filing and card substantiation experience linking insurance carriers directly to Clarity. This significantly reduces or even eliminates the need for employees to file claim and card substantiation paperwork - and makes it easier for them to manage their healthcare expenses. The Clarity BenefitConnect connection takes only a few minutes to set up and is available for both HRAs and FSAs.
CLARITY’S SIMPLY SMARTER APPROACH TO SERVICE DELIVERS:
THE EXPERIENCE TO ADDRESS YOUR ISSUES
- Team of helpful industry experts who average between 5 and 10 years of experience.
- Team members cross trained in different departments, so you have one person to call, every time.
- Offices on east coast and in southwest to support nationwide service.
STATE-OF-THE-ART QUALITY MONITORING TECHNOLOGY
- All calls are recorded for quality monitoring.
- Skills-based routing system identifies caller and routes the call to the right representative.
- Enhanced quality management and interaction analytics using AI identify potential issues in real-time so we can address them proactively.
SERVICE PROVIDED THE WAY YOU PREFER
- AI-powered chat & voice chat.
- Email, text, or phone service.
- Delivered in over 230 languages.