Clarity Personal Wallet FAQs for Employees

Personal Wallet is an employee’s best friend! It simplifies the employee Non-HSA Benefit Account reimbursement process by allowing their reimbursed funds to be credited to a special account linked to their Clarity Benefit Card. When employees select the Personal Wallet option, they’ll get faster, more convenient access to their money. That means no more waiting for a physical check to arrive in the mail or for the bank to process a direct deposit to their personal account.

The process it very easy! An employee simply selects Personal Wallet as their reimbursement method when submitting a request for reimbursement. As soon as their reimbursement claim is approved, funds are deposited into their Personal Wallet account automatically! Your employee can then swipe their Clarity Benefit Card to spend their money however they choose.

Nope! Your employees can start taking advantage of this reimbursement feature right away! Just let them know they can choose Personal Wallet as their default reimbursement method or simply select it each time they submit a reimbursement request.

Virtually anyway, for anything! Your employees can swipe their Clarity Benefit Card to spend their money however they choose, even at the gas pump! Purchases made with their Personal Wallet funds are separate from the restricted funds in their employee benefit account(s), and not limited by type of merchant or type of expense. There are two merchants, however, Walmart and CVS, that don’t support using Personal Wallet funds, or any type of carded reimbursement funds, for general purchases. Your employees can, however, use their card to pay for eligible expenses with their benefit account dollars at these locations.

It’s not required, but you totally should! We encourage you to notify your employees that this reimbursement method is available to them. For your convenience, we have provided an overview document and FAQ to help you communicate this new feature to your employees.

No worries! If your employees do not have a Clarity Benefit Card, they can still elect to use the Personal Wallet reimbursement feature. The reimbursement claim approval will trigger a benefit card to be issued and mailed to the employee. They can still benefit from the security, speed and convenience that comes with using a debit card for their reimbursement funds.

Unfortunately, no. This feature is only available for non-HSA benefit accounts.

Employees can easily manage their account on our online portal or through the Clarity mobile app the same way they access their other benefit information. Employees can check their balance, see when funds were deposited and even transfer funds out of their Personal Wallet account into a personal account!

They sure do! Employees can select other available reimbursement methods if they prefer to have reimbursement funds directed to their personal account. They can also choose to transfer money out of their Personal Wallet account into a personal banking account at any time.

The process is fully automated! For employee benefit-eligible expenses, the card is configured to use benefit account dollars first until that account balance reaches zero. Once the balance reaches zero, funds will be pulled from the Personal Wallet account to cover the overage. For general/non-eligible items, the card will automatically pull funds from the Personal Wallet account, taking all the guesswork out for you and your employees!

Since Personal Wallet funds are for the employee to use as they wish, if an employee is terminated, we’ll mail them a paper check for their remaining account balance.

Nope. Because transactions need to meet the qualifications of the account, employees cannot use their Clarity Benefit Card to make ATM cash withdrawals.