Portal Unaccessible
Current Status
The outage stems from technical issues Amazon Web Services (AWS) is currently experiencing. This is impacting our hosting service provider, Liquid Web and many of the sites they support nationwide, including the Clarity Portal.
AWS and Liquid Web are fully aware of the issue and are actively working to resolve it. Their teams are making progress in identifying the root cause and are investigating all potential solutions to ensure that services are restored promptly. They are committed to bringing all sites, including our portal back online and running smoothly as quickly as possible.
Our Commitment
We understand how crucial the Clarity Portal is to you and your plans, and we want to assure you that resolving this issue is our number one priority. Our team is in constant communication with Liquid Web to get the latest updates and facilitate a swift resolution.
Please rest assured no data is at risk.
What You Can Expect
We will keep you informed with updates as soon as more information becomes available. In the meantime, we appreciate your patience and understanding during this challenging period. If you need access to any data or updates on any plans, please reach out to our customer service team. They can help get you the information you need while the Portal is inaccessible.
The Clarity Mobile App
For participants with an HSA, FSA, HRA, Wage Parity or our Commuter plans, you can still access all crucial data, submit claims and more using the Clarity Mobile app. The app is available on Google Play and the Apple App Store. Please keep in mind, registration from the Portal does not carry over. If you have not downloaded the app, you will need to register separately and set up a username and password.
Thank you for your continued trust in our services. We are dedicated to restoring full functionality as soon as possible and will provide you with timely updates on our progress. If you have any urgent questions or need further assistance, please do not hesitate to contact us.
