We are writing to inform you of an important update regarding our BenefitConnect
We introduced BenefitConnect in 2017 to provide a seamless and paper free experience for participants using our FSA and HRA programs by streamlining EOB retrieval and processing using automated technology.
The hope was that application would automate employee claim filing and card substantiation by linking participants’ insurance carriers directly to Clarity. However, as carriers enhance their security measures, such as requiring two-factor authentication, establishing and maintaining these connections has become more challenging.
These challenges have led to a decline in the usage of BenefitConnect and an increase in inquiries related to the application.
In our continuous effort to provide you with the absolute best experience we have evaluated the situation carefully. Despite our best efforts, the ongoing challenges posed by these security updates have led us to the decision to sunset the BenefitConnect application.
Effective June 30, 2024, BenefitConnect will be discontinued.
You will still be able to use your card as you do today. If by chance a purchase is made that needs to be substantiated, you will receive an email notification with detailed instructions on how to provide the documentation needed. The instructions are simple and can be found here: https://claritybenefitsolutions.com/how-file-claim.
We understand that this change may raise concerns, but we want to assure you that our primary goal is to minimize any disruption. With 97% of purchases being processed without the need to submit a receipt, we are confident that the impact of sunsetting this application will be minimal.
We appreciate your understanding and continued partnership. Thank you for entrusting Clarity Benefit Solutions with your benefits needs.
If you have any questions or need further assistance, please contact us.
